Returns & Exchanges
At Ferlora Montréal, we believe every part of your shopping experience should feel seamless, refined, and transparent — including returns and exchanges.
14-Day Return Window
You may submit a return request within 14 days of delivery for eligible items.
Approval Required
All returns and exchanges must be reviewed and approved before being sent back.
Fast Review Process
Our team aims to review requests as quickly as possible and provide clear next steps.
How it works
1. Submit your request
Complete the form below with your order details and the reason for your return or exchange request.
2. Our team reviews your request
We will assess your request based on our return policy and confirm whether your item is eligible.
3. Receive return instructions
If approved, you will receive the next steps, including where and how to send your item.
4. Inspection and resolution
Once received, returned items are inspected. Approved refunds are processed to the original payment method, while exchanges are handled subject to availability.
Before you submit
- Make sure your request is submitted within 14 days of delivery.
- Items must be unworn, unwashed, and in original condition.
- Please have your order number ready.
- Clear photos may be requested to speed up the review process.
- Returns sent without prior approval may not be accepted.
Important return conditions
To maintain the quality and integrity of every Ferlora Montréal piece, all returned items must meet our return standards.
- Items must include all original tags and labels.
- Items showing signs of wear, washing, stains, odors, makeup, deodorant marks, pet hair, or damage may be refused.
- Return shipping costs are the responsibility of the customer unless otherwise stated.
- Original shipping charges are non-refundable.
- For full details, please review our Return & Refund Policy.
Need assistance?
If you are unsure whether your item qualifies for a return or exchange, our support team is here to help.
Email: info@ferlora.com
Response time
We aim to respond to return and exchange requests as quickly as possible during business days.
Support goal: within 24 hours
Submit your request
Please use the form below to submit your return or exchange request. Be sure to include accurate order details so our team can assist you efficiently.