Once your order has been shipped, you will receive a tracking link by email. You can follow your parcel step-by-step until delivery.

Orders are processed within 1–3 business days.

Estimated delivery times:

• United States: 3–7 business days
• Canada: 3–7 business days
• Mexico: 3–7 business days
• Central & South America: 3–7 business days
• Europe: 3–7 business days
• Rest of World: 5–10 business days

Delivery times are estimates and may vary due to customs procedures, carrier delays, or periods of high demand.

Yes — we offer free worldwide shipping on all orders.

You may request a return within 14 days of delivery for eligible items.

We work with trusted carriers such as Canada Post and UPS, depending on your location and the most efficient delivery route.

Once an order has been placed, changes or cancellations are not guaranteed. If you need assistance, please contact us as soon as possible at info@ferlora.com.

• Please check with neighbors, your building reception, or your local delivery point.
• Verify the shipping address in your order confirmation.
• If the issue persists, contact us and we will do our best to assist you.

Yes — Ferlora Montréal offers worldwide shipping.

Returns are accepted within 14 days of delivery for eligible items.

• Items must be unworn, unwashed, and in original condition with tags attached.
• Return shipping costs are the responsibility of the customer.
• Final sale items and gift cards are non-refundable.
• Returns without prior approval may be refused.

Email us at info@ferlora.com within 14 days of delivery.

Please include:

• Your order number
• The reason for your return
• Clear photos of the item

Once your return is received and approved, refunds are processed within 5 business days. Depending on your payment provider, it may take additional time for the credit to appear.

We only offer exchanges for items that are defective or damaged upon arrival. Please contact us within 7 days of delivery if this applies to your order.

Please refer to the size guide on each product page. If you are between sizes, we generally recommend choosing the larger size.

Some pieces may be restocked depending on demand and availability. Availability varies by product.

Always follow the care instructions on the label. Proper care helps preserve the fit, finish, and quality of each garment.

We accept all major payment methods, including Visa, Mastercard, American Express, PayPal, Klarna (where available), and Bancontact.

Yes — all transactions are processed through a secure SSL-encrypted connection to protect your information.

You can contact us at info@ferlora.com. We aim to respond within 24 hours on business days.