Privacy Policy

This Privacy Policy applies to the services of Ferlora Montréal. We are committed to protecting your privacy and ensuring that your personal data is handled in a secure and transparent manner.

Information We Collect

When you use our website or place an order, we may collect the following personal data:

  • Full name

  • Address details

  • Email address

  • Phone number

  • Payment information

  • IP address and device information

  • Website activity and browsing behavior

How We Use Your Data

We use your personal data for the following purposes:

  • To process and deliver your orders

  • To provide customer service and support

  • To send order updates and relevant communications

  • To improve our website, services, and overall user experience

  • To analyze user behavior and optimize marketing performance

Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

Contractual necessity
To fulfill your order and provide our services

Legal obligations
To comply with applicable laws and regulations

Legitimate interests
To improve our website, prevent fraud, and enhance performance

Consent
For marketing and tracking technologies (such as Meta Pixel, Google Analytics, and TikTok Pixel), only after you have given consent via our cookie banner

Third-Party Services & Tracking Technologies

We use third-party tools to operate and improve our business, including:

  • Meta Pixel (Facebook & Instagram)

  • Google Analytics

  • TikTok Pixel

These services may collect data such as IP address, device information, and browsing behavior to:

  • Measure website performance

  • Track interactions and conversions

  • Deliver more relevant advertising

These providers process data in accordance with their own privacy policies.

Sharing of Data with Third Parties

We only share your data when necessary, including with:

  • Payment providers

  • Shipping and logistics partners

  • Analytics and marketing platforms

We may also share data when required by law.

International Data Transfers

Your personal data may be transferred to countries outside the European Economic Area (EEA).

[Inference] In such cases, appropriate safeguards are implemented to protect your data, such as standard contractual clauses or equivalent legal mechanisms.

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.

Cookies

Our website uses cookies and similar technologies to:

  • Improve functionality

  • Analyze website usage

  • Support marketing efforts

For more information, please refer to our Cookie Policy.

Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to data processing

  • Request data portability

To exercise your rights, contact us at:
info@ferlora.com

Data Security

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, or unauthorized access.

Contact Information

If you have any questions about this Privacy Policy, you can contact us at:

Ferlora Montréal
info@ferlora.com