As soon as your order ships, you’ll receive an email with a Canada Post tracking link. You can follow every step from dispatch to delivery.

Orders are processed in 1–2 business days and handed to Canada Post. Delivery within Canada typically takes 2–5 business days, depending on your province and remote area service.

• Orders placed before 9:00 PM ET ship the next business day.
• Rural/remote addresses may take longer based on Canada Post service levels.

Yes — we offer Free shipping Canada-wide on orders over $75 CAD. All shipments include tracking.

You can request a return within 14 days of delivery for eligible items. See full details below under Returns.

Yes — we ship Canada-wide with Canada Post (tracked & insured). PO boxes and community mailboxes are supported.

Shipping is calculated at checkout based on your address and selected service. Free shipping applies when your order meets the $75 CAD threshold.

• Check alternate locations (front desk, concierge, neighbors) and look for a delivery notice.
• Verify the shipping address in your confirmation email.
• If still missing, email support@ferlora.com. We’ll help you investigate with Canada Post.

Returns are accepted within 14 days of delivery for unworn, unwashed items in original condition with tags and packaging.

• Final Sale items and gift cards are not returnable.
• Return shipping is the customer’s responsibility unless the item is defective or we made an error.
• Please keep your return tracking until your refund is issued.

Email us at support@ferlora.com with your order number and reason for return. We’ll reply with next steps and the return address.

Once your return arrives at our facility, please allow up to 5 business days for inspection and refund processing. Your bank or card issuer may take additional time to post the credit.

If you need a different size or color, the fastest option is to place a new order and return your original item for a refund. Direct exchanges are subject to availability.

Use the Size Guide on each product page and measure against the chart. If you’re between sizes, we generally recommend choosing the larger size for a relaxed fit.

Often yes. Click “Notify me when available” on the product page and we’ll email you as soon as it’s back.

Always follow the care label. In general: wash cold, gentle cycle; reshape and dry flat; low-temperature iron if needed. Avoid bleach and fabric softeners to preserve fabric integrity.

We accept major credit/debit cards (Visa, Mastercard, American Express) and popular wallets such as Apple Pay and Google Pay. Availability may vary by device and browser.

Yes — Canadian customers see prices in CAD. Sales tax (GST/HST/QST/PST) is calculated at checkout based on your province.

• Promotions are valid for a limited time and while supplies last.
• Unless specified, discounts can’t be combined.
• Bundle items must be returned together in original condition.

Gift cards are final sale and non-refundable.

Email us at support@ferlora.com. We aim to reply within 24 hours, 7 days a week.